How do I start a dispute?

Minor issues that an owner's security deposit can cover may cause disputes. However, it's important to note that disputes should not be submitted for an insurance claim. 

If you encounter any issues or concerns regarding your rental, please reach out to our support team for assistance. We're here to help resolve any disputes promptly and fairly, ensuring a smooth and positive experience for both owners and renters on our platform. 

You can submit an insurance claim here.

You can start a dispute 1 - 3 days after a trip has ended

  1. Log into your account on
  2. On the menu, click on 'Your Listing'
  3. On the left-hand side, click on 'Your Reservations'
  4. Click on 'View Past Reservation History'
  5. You will see the reservation and a blue button that says 'Dispute'


You must submit a dispute within 3 days after the trip has ended

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